fg111's Privacy Policy

Introduction & Scope

This privacy policy ("Policy") applies to the fg111 platform and all services under it ("Services"). This Policy applies to you when you open an account on fg111, use the website, or contact us.

fg111 believes that user privacy is a fundamental right. We are committed to maintaining full transparency about how we collect and process your personal information. This Policy tells you what data we collect, why we collect it, and how we keep it secure.

By using our services, you confirm that you have read this privacy policy and agree to its terms. You must be 21 years of age or older.

What Data We Collect

fg111 collects only the information necessary to provide services, ensure security, and meet legal obligations. We may collect the following types of data:

2.1 Registration & Identity Information

• Full name
• Date of birth (for age verification — you must be 21 or older)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial & Transaction Information

We keep records of your deposit and withdrawal transactions. Payments on fg111 are made through bKash, Nagad, Rocket, and Upay. The necessary financial details during transactions through these methods (transaction amount, method, time) are stored. We never collect your mobile banking PIN or full account credentials.

2.3 Technical Information

• IP address
• Device type, operating system, and browser information
• Session duration and activity logs
• Data obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact us via live chat or email, records of those conversations are kept to improve service quality and resolve disputes.

Purpose of Data Use

fg111 uses collected data for the following purposes:

• Account management: To create, manage, and keep your account secure.
• Identity verification: To confirm you are 21 or older and to prevent fraud.
• Financial transaction processing: To accurately complete deposit and withdrawal requests.
• Customer service: To quickly resolve your questions and complaints.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Service improvement: To analyse user experience and improve the quality of the site.
• Legal compliance: To maintain reports and records in accordance with applicable laws and regulations.
• Communication: To send important account updates and security-related notifications.

Data Sharing & Disclosure

fg111 treats your personal information as strictly confidential. We do not share your data with any third party except in the limited circumstances below:

4.1 Service Provider Partners

We work with certain trusted partners for essential services such as technology, payment processing, and cybersecurity. These partners are given only the amount of data needed to perform their specific tasks. They are contractually bound to comply with fg111's privacy standards.

4.2 Legal Obligations

It may be necessary to disclose information due to a court order, a lawful request from an investigating authority, or other legal requirements. In such cases, we are obligated to follow legal directions.

4.3 Corporate Changes

In the event of a company merger, acquisition, or transfer of assets, user data may pass to the new entity. Users will be notified in advance in such cases.

4.4 With User Consent

Beyond the above, your data will only be shared with your explicit consent.

Data Protection Measures

fg111 uses industry-standard technology and practices to protect your data. The key components of our security framework are:

• SSL Encryption: All communication between your browser and our servers is encrypted via SSL/TLS protocol.
• Data Encryption: Stored sensitive data (including passwords) is kept in encrypted form.
• Access Controls: Only authorised staff can access data on a need-to-know basis.
• Regular Security Reviews: Our systems are regularly reviewed for security vulnerabilities.
• Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically detected.

Cookies & Tracking Technologies

The fg111 website uses a limited number of cookies and similar technologies. Cookies are small data files stored on your device that help improve site functionality.

6.1 Essential Cookies

These are essential for managing sessions, remembering login status, and security verification. The site cannot function properly without these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferred language and settings, so you do not need to re-enter them each time.

6.3 Analytics Cookies

Analytics cookies may be used to understand which parts of the site users visit most. This information is stored in aggregated and anonymous form.

You can disable non-essential cookies through your browser settings, but this may limit some site features.

Data Retention Period

fg111 retains your data only for as long as necessary. The retention period is determined based on the following:

• Active accounts: All data is retained for as long as your account is active.
• Closed accounts: Even after an account is closed, data may be retained for a defined period for legal and regulatory compliance.
• Financial records: Transaction records may be retained for an extended period in accordance with legal requirements.
• Support communications: Customer service conversations are retained in consideration of potential dispute resolution needs.

Once the retention period ends, data is securely deleted or anonymised.

Your Rights & Choices

You have the following rights regarding your personal data:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a detailed report within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. You can update much of your information yourself in your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your data be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain cases you may request that processing of your data be restricted, such as while a dispute about the accuracy of the data is ongoing.

8.5 Right to Data Portability

You may request to receive your data in a convenient and machine-readable format.

Protection of Minors

fg111 is strictly for adults — only those aged 21 or older. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated data.

If a parent or guardian believes their minor child has opened an account on fg111, please contact [email protected] immediately.

International Data Transfers

Our servers and technology infrastructure may be located in various countries, so your data may be transferred internationally. Wherever data is held, fg111 ensures that:

• Applicable legal protections are in place.
• The privacy and security of data is maintained in accordance with this Policy.
• Contractual protections are in place with international partners.

Third-Party Links & Services

The fg111 platform uses software from various game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers may have their own privacy policies. However, all data collected within the fg111 platform is governed by this Policy.

Transactions on our site are made through payment methods such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies that apply directly to their platforms. We are not responsible for the data practices of those services.

Policy Changes & Updates

This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements. For any significant change:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to the registered email address.
• If you continue using the service after changes are made, you will be considered to have accepted the new policy.

Therefore, it is recommended to visit this page regularly.