fg111 Terms and Conditions

These terms and conditions ("Terms") govern the use of the fg111 platform and all of its services. By visiting the website, creating an account, or playing any game, you will be considered to have fully accepted these Terms.

fg111 is a secure and reliable online entertainment platform. Our goal is to provide users in Bangladesh with an online gaming experience in a transparent, fair, and safe environment. Every transaction and piece of data is kept secure using SSL encryption technology.

fg111 bears no responsibility if any service is used without reading or understanding these Terms. Please contact our support team if you need assistance.

The following eligibility conditions must be met to use the fg111 platform:

• You must be at least 21 years old. This platform is strictly prohibited for minors.
• You may not be a resident of any jurisdiction where online gaming is legally prohibited.
• You must register under your own name and the information provided must be accurate and truthful.
• Based on one identity card or national ID, a person may operate only one account.

When creating an account at fg111, you must provide accurate and complete personal information. fg111 reserves the right to cancel any account that was registered using false information.

Important account rules:

• Each person may only create one account. Creating multiple accounts is strictly prohibited.
• It is entirely your responsibility to keep your account login details (username and password) confidential.
• Allowing a third party to use your account is strictly prohibited.
• If you suspect unauthorized access to your account, you must notify fg111 support immediately.
• fg111 may request documents for identity verification at any time, and providing them is mandatory.

Withdrawal requests may not be processed until account verification is complete.

The following rules apply to financial transactions on the fg111 platform:

Deposit

• Minimum deposit amount: ৳300 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• Deposits are generally credited to the account instantly.
• Deposits must be made using a payment account registered in your own name only.

Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 5–30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if the verification process is not complete.
• Winnings earned from a bonus cannot be withdrawn until the bonus wagering requirement has been met.

fg111 regularly provides various promotional offers. Please read the following terms carefully before accepting any bonus:

Welcome Bonus

• A 100% bonus on your first deposit, up to a maximum of ৳5,000.
• For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Or: deposit ৳12,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳17,000.

Wagering Requirement

• After accepting a bonus, you must wager 10 times the bonus amount to become eligible for withdrawal.
• Wagering is calculated on the bonus amount only (not on the combined total of deposit and bonus).
• Example: ৳1,000 bonus × 10 = ৳10,000 must be wagered before withdrawing bonus winnings.
• The time limit for completing the wagering requirement is stated in the details of each offer.
• If the wagering requirement is not met within the time limit, the bonus and any winnings earned from it will be forfeited.

General Bonus Rules

• Each user may receive the welcome bonus only once.
• Bonuses cannot be transferred to another account.
• fg111 reserves the right to change, suspend, or cancel any bonus program at any time.
• If a user attempts to earn bonuses through fraudulent activity, the account will be closed.

All games available at fg111 are operated under a fair play policy. Important gaming rules:

• The outcome of all games is determined by an automated Random Number Generator (RNG), which is completely impartial.
• If a technical error occurs in the outcome of any game, fg111 reserves the right to void that round and the bet amount will be refunded.
• If a game is affected by a network disconnection, the last result saved on the server will be considered final.
• In sports betting, a bet cannot be changed after it has been confirmed.
• Placing multiple bets on opposing sides of the same match to guarantee an outcome is prohibited.

The VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback rate for each tier is up to 0.4%, 0.8%, 1.1%, and 1.5% respectively. The process of advancing to a higher VIP tier depends on activity on the platform.

The following activities are strictly prohibited while using fg111's services:

• Money laundering or transactions involving illegal funds.
• Fraud, hacking, use of bots, or operating games through any other automated method.
• Abusing the bonus system or creating multiple accounts to gain an advantage.
• Exploiting game vulnerabilities or technical errors to gain an unfair advantage.
• Impersonating another user or attempting to access their account.
• Conducting cyberattacks against fg111 or with the intent to harm the platform.
• Operating an account on behalf of a third party or acting as a proxy.

fg111 reserves the right to temporarily suspend or permanently close any account without prior warning in the following circumstances:

• Violation of any of these Terms.
• Evidence of suspicious or fraudulent activity on the account.
• In accordance with legal obligations or the directives of a regulatory body.
• Evidence of providing a false identity or age.
• A single person operating multiple accounts.

Users may also request the closure of their own account. Any eligible balance may be withdrawn in accordance with the applicable rules before the account is closed.

fg111 places the highest importance on protecting users' personal data. Full details of how data is collected, stored, and used can be found on our Privacy Policy page.

In brief, fg111 may use personal data for the following purposes:

• Account management and identity verification.
• Processing transactions and carrying out financial activities.
• Providing customer service and resolving issues.
• Sending relevant promotional information (subject to user consent).
• Preventing fraud and illegal activities.

fg111 never sells users' personal information to third parties.

fg111 is firmly committed to promoting responsible gaming. Online gaming is a form of entertainment — it should not be seen as a source of income or a solution to financial problems.

• Only bet an amount of money that, if lost, will not have a negative impact on your financial situation.
• Set a gaming budget and do not exceed that limit.
• Never game out of emotion or during moments of stress.
• Avoid placing more bets to recover losses.
• If you feel that gaming is having a negative effect on your life, seek support immediately.

To learn more about responsible gaming, please visit our Responsible Gaming page.

fg111 does not accept liability for the following:

• Losses arising from unauthorized access to an account due to the user's own negligence or error.
• Disruptions to the gaming experience caused by the user's internet connection issues.
• Circumstances beyond our control (fire, flood, cyberattack) that cause service interruptions.
• Delays or failures in third-party payment provider systems.
• Indirect or incidental losses arising from gaming.

In the event of technical issues or service disruptions, fg111 will endeavor to resolve them as quickly as possible, however liability for compensation will remain limited.

fg111 reserves the right to modify these terms at any time. Changes will take effect as soon as they are published on this page. It is the user's responsibility to visit this page regularly.

Continued use of the platform after any changes will be considered acceptance of the new terms.

If you have any questions or concerns about these terms, please contact us:

• Live Chat: Available 24/7, in Bengali and English.
• Email: [email protected]